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Whether you're an established small business with several employees or an
entrepreneur working from home, TeleCenter can help your business sound more
professional and gain a competitive edge.
The
following are demo systems that have been set up to enable you to better
understand how TeleCenter can be used for your business. You may browse through
the Examples below to read the scenario and scripts. We also invite you to dial
the specific TeleCenter system numbers listed for each Demo so you will be able
to hear the demo systems over the phone and experience the call flow and high
audio quality of the system.
You
may browse through the Examples below to read the scenario and scripts. We also
invite you to dial the specific TeleCenter system numbers to hear the demo
systems over the phone.
Demo
Line: 1-800-704-1309
Scenario
– Widgets International
Widgets
International is a small but growing business located in California; they have
3 employees spread out at various locations. Mary handles all Customer Service
calls for the company from their office in California. Two of the employees
actually live in two different states. Bob handles Sales from his home office
in Texas and John handles Technical Support for the company from his office in
New York.
Widgets International wanted one central number its customers and prospects
could call to receive whatever support they needed. Rather than having multiple
phone numbers for each department, Widgets International uses TeleCenter. When
callers call Widgets International the call is forwarded to the person handling
that department regardless of where they are located.
Calls
being transferred from one department to another are so seamless that the
caller feels that they are being transferred to the next cubicle, not to a
person or department in another state!
Dial
1-800-704-1309 to listen to how TeleCenter works for Widgets International.
Script
– Widgets International
Main
Greeting: “Thank you for calling Widgets International. If you
know your party’s extension please enter it now. To learn more about our
products and services press 1. For Sales press 2. For Customer Service press 3.
For Technical Support press 4. For a Dial-By-Name directory press 411. For all
other requests press 0 for an Operator. If you need to send a fax please start
your transmission now.”
Extension
0 – Operator: This extension forwards to a designated person at
the main office.
Extension
1 – Products and Services Description: Products and Services
Description: This extension contains a 5 minute description of the Widget
International products and services. At the conclusion of the description,
callers are prompted to enter extension 2 for Sales. This automates the close
of the sale! Bob in Sales is standing by, ready to take the order.
Extension
2 – Sales/Bob: “Hello, this is Bob, thank you for calling the
Widgets International Sales department. You may press 0 now to speak to me, #
to leave a message or if you have a Fax order ready to go simply press the
start or send button on your fax machine now.” (Bob can also turn the
‘greeting first’ option off so that TeleCenter dials him instantly instead of
playing his greeting once his extension is dialed.)
Extension
3 – Customer Service/Mary: Mary’s line rings
directly to her phone number(s) of choice. If she is unable to take the call,
the caller will hear her recorded voice. “You have reached the Customer Service
Department, I apologize we are unable to take your call personally at this
time. Please leave your full name, account number, phone number and the best
time to call you and we will return your call as soon as possible. Thank you
for choosing Widgets International!”
Extension
4 – Technical Support/John: John’s line also rings directly to his
phone number(s) of choice. If he is unable to take the call, the caller will
hear his recorded voice. “You have reached John in the Technical Support
Department. I am either on the other line or it is after normal business hours.
Please leave your full name, account number, phone number, as well as the best
time to call you and we will return your call as soon as possible. Thank you
for choosing Widgets International!”
Demo
Line: 1-800-704-1314 with Fax-On-Demand extension
Scenario
– Brian Jones, Jones Wealth Management (Financial Planner)
Brian
Jones is a Certified Financial Planner who works from an office in his home and
on the road when visiting clients. His business does not yet justify him
establishing a dedicated office; however, he certainly does not want his kids
picking up when customers call! He wants to give the impression of a much
larger and well established Financial Consulting Firm.
Brian
uses TeleCenter to present a larger business image by allowing callers to
choose from multiple departments when calling his company. Even though he
personally handles all calls coming in to each extension, his existing and
potential clients are given the impression that they are dealing with a larger
company and not a one man operation.
Brian had a professional Female Voice Talent record his main greetings to add
to the professionalism.
Dial
1-800-704-1314 to listen to how TeleCenter works for Brian Jones.
Script
– Brian Jones, Jones Wealth Management (Financial Planner)
Main
Greeting: “Thank you for calling Jones Wealth Management. If you
know the extension number you are calling for enter it now. So that we may
assist you according to your personal needs please identify your reason for
calling by choosing from one of the following options. If you know the name of
the Certified Financial Planner you are calling for please press 411 and, when
prompted, enter at least 4 letters of the person’s last name. If you are a New
Client and would like to schedule an appointment for a Complimentary
Consultation please press the extension number that corresponds with the area
of Financial Planning you are interested in. For Asset Management press 101,
Tax Planning press 102, Investment Portfolios press 103 and for Retirement
Planning press 104.
If
you would like to receive Brian’s latest report on Investment Trends by e-mail
please press 301 and leave your contact information when prompted. You may also
receive the Report delivered directly to your fax machine by pressing 900. We
appreciate your interest in Brian’s work, have a great day!”
Extension
411: The only person’s name who is actually entered into the
system is Brian Jones. All existing clients will be entering his name and have
the ability to connect to his personal extension. However, the Dial By Name
features makes it seem as if there are additional CFP’s (Certified Financial
Planners) in the office.
Extension
10 – Brian’s Personal Extension: Brian routinely schedules
appointments with his clients. Giving them a direct extension to dial in order
to reach him gives them a feeling of priority.
Extension
101 – Asset Management: Brian answers this extension. Extension
102 – Tax Planning: Brian answers this extension. Extension 103 – Investment
Portfolios: Brian answers this extension. Extension 104 – Retirement Planning:
Brian answers this extension.
Extension
301 – Investment Trends Report request: Brian utilizes a ‘Message
Taking’ Extension here in order to gather the necessary information to add a
client to his e-mail and direct mailing list.
Extension
301 says - “Thank you for your interest in receiving Brian Jones’s Investment
Trends Report. Please leave your name and your e-mail address following the
prompt. Be sure to spell out your e-mail address twice. If you would like to be
added to our mailing list make sure you also leave your complete mailing
address and phone number. Please be assured that any information left here will
be used solely for the purpose of communication from Brian Jones and your
information will not be sold or made public. You should expect to see the
Investment Trends Report in your e-mail inbox within two business days. Thank
you for your interest!”
Extension
900 – Fax-On-Demand: Setting this extension up as a Fax-On-Demand
extension allows Brian the ability to deliver his reports to potential and
existing clients automatically. A caller can dial this extension and will be
prompted to provide a fax number. The caller then hangs up. In the meantime
TeleCenter will dial the fax number the caller provided and deliver the
document stored on this extension.
Brian
can also dial into this extension himself while he is on the road and enter a
client’s fax number to have TeleCenter send the Report automatically by fax!
Brian doesn’t even need to be near a fax machine.
Demo
Line: 1-800-704-3512
Scenario
– Bill Wright, Internet Technologies Consultant
Bill
Wright is an IT Consultant who does consulting from his home and numerous
client locations throughout the US. Since he works from his laptop, he has the
ability to work from anywhere, and you will often find him doing just that as
Bill is often in a different town every few days!
He
doesn’t need a big corporate image, but he does want to be professional and
reachable at all times without giving out his personal home or cell numbers. He
also can’t stand having to check voice mail messages at multiple numbers.
He
needed an affordable communication solution that would accomplish these goals
by directing people to one number so they could reach him no matter where he
is. Here is how he uses TeleCenter.
Dial
1-800-704-3512 to listen to how TeleCenter works for Bill Wright.
Script
– Bill Wright, Internet Technologies Consultant
“Thank
you for calling Bill Wright’s professional IT Consulting Services. I am very
likely involved in a project at this time or on location with another client.
However this number will locate me regardless of where I am today or take a
message if I am not available. If you would like to speak with me directly,
please press 0 now and if I am available I will gladly take your call. If you
would like to leave a message, please press the # key and do so at the prompt.
To send a fax, please press the start or send button on your fax machine now.
Thank you for calling and have a great day!”
Demo
Line: 1-800-704-8543
Scenario
– Check My Credit Inc
The
most common use of TeleCenter is to track advertising response. The concept is
simple. Callers dial your TeleCenter number and listen to an outgoing message
describing your product, service or opportunity. If the caller is interested in
your offer they can leave a message, or if you have Call Forwarding turned on,
they can speak with you directly.
Check
My Credit Inc uses TeleCenter for exactly that reason. They sell a monthly
credit check subscription service throughout the US. They do a tremendous
amount of advertising via the Internet and newspaper Ads. Check My Credit Inc
utilizes TeleCenter to field calls generated from those advertising campaigns.
Utilizing TeleCenter for Ad response frees up Check My Credit’s staff from
taking inbound calls and pre-qualifies their prospects, which saves Check My
Credit time and money.
The
Call Reports feature allows you to look at detailed reports on
every call that came in including how long they listened, which extensions they
listened to, what number they called from and more!
Dial
1-800-704-8543 to listen to how TeleCenter works for Check My Credit Inc.
Script
– Check My Credit Inc
“Thank
you for calling for your Free Report! Did you know that your credit report will
determine how much credit you can get, how much you will pay for home and car
insurance, and even whether or not you will be required to place a large
deposit on your Utilities such as electric, cable and phone service? It’s
important to monitor you credit report on a regular basis since even the
slightest negative information can greatly impact your future credit
worthiness. Identity Theft is another important reason to monitor your credit
report. Yes, someone else can actually damage your credit by applying for
credit under your name! To receive your No-Obligation Report on Ten Steps to
Good Credit, leave your name, phone number and e-mail address at the tone and
we’ll rush you a free report. We will also offer you a No-Obligation offer to
try our monthly credit monitoring service. Each month we provide you with
real-time access to your credit report. You will always know how you stand. Our
amazing service even notifies you of possible Identity Theft attempts as well
as issues that may severely impact your personal credit. Check My Credit Inc
has been providing this service for 15 years to now over 437,000 subscribers
and growing. Try us out for 30 days with no obligation to continue. Regardless,
the Report on Ten Steps to Good Credit is yours to keep for FREE. Simply leave
your name, phone number and e-mail address at the tone and we’ll rush you a
free report as promised.”
Demo
Line: 1-800-704-8546
The
following scenario can apply to any type of Professional Service Company
including Medical Professions, Lawyers, Accountants, Insurance Agents, Business
Brokers and more.
Scenario
– Five Star Dental
Dr.
Gerry Smith is a licensed Dentist with his own practice. At this time his
practice is small and he only has one employee (his wife Diane) helping him. In
order to be more productive, present a bigger image and lessen the work load on
his wife, he uses TeleCenter to manage all incoming calls. He provides options
for scheduling, billing, and emergency service. Even though all of his
extensions go to his wife’s phone line it gives the impression of a much larger
and well managed practice.
Dial
1-800-704-8546 to listen to how TeleCenter works for Five Star Dental.
Script
– Five Star Dental
Main
Greeting: “You have reached Five Star Dental, the Dental Practice
of Dr. Gerry Smith. If you are a new patient wanting to schedule a Free No
Obligation appointment press 1. If you are an existing patient wanting to
schedule a new appointment or reschedule an existing appointment press 2. For
questions related to billing or invoices from your insurance carrier please
press 3. For our hours of operation or for directions to the office please
press 4. To hear the list of insurance we accept press 5. To hear Dr. Smith’s
tips on brushing and flossing press 6. For all other calls please press 0 at
any time to speak with an Operator. Thank you again for calling Five Star
Dental, choose your extension now and have a great day!”
After
Hours Greeting (plays after 5 PM): “You have reached Five Star
Dental, the Dental Practice of Dr. Gerry Smith. Unfortunately our office is now
closed. If you have a Dental Emergency and need to contact Dr. Smith
immediately please press 911 at this time on your keypad and we will locate Dr.
Smith for you. If you have another need at this time you may choose from one of
the following. Press 1 to leave a message for our New Patient scheduling
department, 2 if you are an existing patient wishing to schedule or re-schedule
an appointment, 3 if you have billing or invoice questions, 4 for Directions to
the office and hours of operation, 5 for a list of insurances we accept and
press 6 for Dr. Gerry Smith’s Tips on brushing and flossing.”
Extension
0 – Operator: This extension rings directly to Diane’s line in the
office
Extension
1 – New Patient Scheduling: This extension rings directly to
Diane’s line in the office.
Extension
2 – Existing Patient Scheduling: This extension also rings
directly to Diane’s line in the office.
Extension
3 – Billing: This extension also rings directly to Diane’s line in
the office.
Extension
4 – Directions and hours: This is a Greeting Only extension that
provides hours of operation and office directions.
Extension
5 – List of accepted Insurances: This is a Greeting Only extension
and provides a list of Insurances accepted by Dr. Gerry Smith’s office.
Extension
6 – Tips for Brushing & Flossing: Dr. Smith has 5 tips he
always shares with his clients for maintaining clean and healthy teeth. He has
recorded these tips for his patients to access 24/7 via this Greeting Only
extension.
Emergency
Service Extension 911: This extension is set to ring instantly to
the Home & Cell phone of Dr. Gerry Smith.
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